Support

One support team for all DNAi products. We respond to every request and treat your data with care.

Email us anytime

Include your account email, which product (Asha or Harley), and a clear description of your issue.

Our approach: We act in your interest. Support is free for all users. We don't tier basic help behind paywalls. If you're stuck, we want to unstick you. Your success with our products matters to us.

Before You Reach Out

Help us help you faster by including:

Account email — The email you use to sign in
Product — Asha or Harley (and whether you're a Trainer or Client, for Harley)
Clear description — What happened, what you expected, any error messages
Device & browser — If it's a technical issue (e.g., "Chrome on Windows", "Safari on iPhone")

Response Times

We aim to respond within 1 business day. For urgent issues (account lockout, billing errors), add "Urgent" to your subject line and we'll prioritize your request.

By Product

Asha

Login or account issues
Health context not saving
Citations or sources questions
Feedback on AI responses
Data export or deletion

Harley

Trainer or Client account issues
Wearable (Whoop) sync problems
Billing or subscription
Client invite or access
Exercise library or workout bugs

Your Privacy

Support emails may contain sensitive information (health context, fitness data, account details). We treat every message as confidential. We do not share support communications with third parties. We retain tickets only as long as needed to resolve your issue and comply with our legal obligations. See our Privacy Policy for details.

Common Questions

I forgot my password. Use the "Forgot password" link on the sign-in page. If that fails, email us at support@dnai.systems and we'll reset it manually.

I want to delete my account. Email support@dnai.systems from your account email with "Account deletion request" in the subject. We'll confirm and process within 7 days.

My wearable (Whoop) isn't syncing. Ensure you've authorized Harley in the Whoop app and that your Whoop account is connected. If it still fails, send us your account email and we'll investigate.

I have a feature request. We love hearing from you. Email support@dnai.systems—we read every message and use feedback to prioritize our roadmap.